Trust & Transparency
At DustAwayCleaners, we believe in clarity. We value your privacy as much as we value a pristine environment. This policy outlines exactly how we handle, protect, and respect your personal data when you engage with our services.
Our Core Commitment to Your Data
We collect only what is necessary to deliver our premium cleaning services. From initial inquiry to final verification, every piece of information you share—be it your address in Metro Manila or your preferred service schedule—is secured with the same meticulous attention we apply to your physical space.
Our philosophy is simple: No data is wasted, no data is sold, and no data is left unprotected. We use industry-standard encryption and strict internal access protocols to ensure your information remains exclusively between you and DustAwayCleaners.
Data We Collect
Specific details on the information gathered during your interaction with us.
Contact & Identity Information
When you request a quote or book a service, we collect your name, email address, phone number, and physical service address. This data is mandatory for scheduling, crew dispatch, and quality verification. Without accurate location data, we cannot guarantee our exquisite standard of service.
Service Preferences
We retain records of your specific cleaning requirements—residential, commercial, or specialist treatments (e.g., post-construction deep cleaning). This allows us to tailor future visits and maintain a consistent standard of care suited to your space.
Communication Logs
Correspondence via email or phone (including WhatsApp/SMS) is stored securely. This ensures we have a complete history of your requests, special instructions, or feedback, helping us resolve any inquiries with full context.
How We Use Your Information
Service Delivery: Primarily, we use your data to dispatch our teams to the correct location, at the correct time, with the right equipment.
Quality Assurance: We may contact you post-service to verify satisfaction. This feedback loop is internal and drives our operational excellence.
Improvement: Aggregated, anonymized data helps us understand service trends in Metro Manila (e.g., demand for specialist cleaning in Makati vs. Ermita), allowing us to better stock our teams.
Your Rights & Control
Empowering you with full oversight of your digital footprint.
Right to Access
Request a copy of all personal data we hold about you. We will provide this in a readable format within 30 days.
Right to Rectify
If your address changes or contact details update, we will correct any inaccuracies immediately upon request.
Right to Erasure
You may request the deletion of your data post-service, subject to our legal obligation to retain financial records for tax purposes.
Questions about your data?
Our Data Protection Officer (who is also our most meticulous cleaner) is ready to assist.
Rizal Park, Ermita, Manila
Metro Manila, Philippines